The survey carried out by SUTEL,
Costa Rica’s Telecommunications Regulator, recognizes Fullmóvil as the most valuable Mobile Operator for the users.
Every year, SUTEL carries out a survey to review
the Mobile Operators users’ experience. In the 5000 telephone surveys, 1000
users of each Operator, the respondents were asked about:
·
Personal attention
·
Customer Care by phone
·
Service delivery
·
Failure repair
·
Service Operation
Fullmóvil has been the winner
in the 2014 final survey results, ahead of all the mobile operators in Costa
Rica: Telefónica-Movistar, ICE-Kobi, Claro and Tuyo Móvil (MVNO).
Fullmóvil
Fullmóvil is an MVNO in Costa
Rica using ICE’s -Costa Rican Electricity Institute- network and offering prepaid
Mobile Telephony and Internet services. Its network has more than 50.000 top up
points of sales. In February 2014, Fullmóvil
was acquired by RACSA -Radiográfica Costarricense-,
ICE’s subsidiary.
Fullmóvil started to offer services as MVNO in 2011 (first FULL MVNO -with own HLR- in Latam area) using both JSC Ingenium’s CORE R3 technology and BSS system.
More information: www.fullmóvil.cr
